Shipping Locations & Rates

We ship wine to most U.S. states and the District of Columbia. At this time, we do not ship to:  Alaska, Arkansas, Delaware, Hawaii, Maine, Mississippi, Montana, New Jersey, Rhode Island, South Dakota, and Utah. 

If you are located in a non-licensed state and want to order our non-alcoholic Safe Sex, please contact us at orders@mawby.wine.

We use flat shipping rates that depend on your location. See the chart below for pricing. If you have questions about the shipping rates, please email orders@mawby.wine.

Delivery Requirements & Information

We ship via UPS Ground, with most orders dispatched Monday through Wednesday. (Orders being delivered in-state are also shipped on Thursdays.)

Delivery time varies by shipping zone. Shipping may be delayed during weather conditions that could affect the quality of your wine. If a delay occurs, a MAWBY team member will contact you via email.

An adult signature (21 and over) is required at the time of delivery. You cannot pre-sign for the package and carriers will not leave packages containing alcohol without receiving a signature. If it is an option, we recommend sending your wine to a business.

We cannot ship wine to PO boxes or APR/FPO.

UPS states they will hand shipments of adult beverage products after the first missed delivery attempt in one of two ways:

1. After one missed delivery attempt, UPS should redirect the shipment to a nearby UPS Access Point of their choice, rather than re-attempting delivery the next day. The package is held at the Access Point for up to 7 days at no charge. If it isn't picked up within that window, it will be returned.
   
   • UPS should leave an InfoNotice at the door with the Access Point name and address.
     
   • Tracking should be updated in real time; customers enrolled in UPS notifications should receive an alert.
     
   • At pickup, customers must show a valid ID confirming they are 21+ and that the address matches the shipping label.
     
2. If no eligible Access Point is available nearby, UPS will continue standard delivery attempts and return the package after a third missed attempt.Not all Access Point locations accept packages containing alcohol.

MAWBY is not responsible for delays, missed deliveries, or returns resulting from UPS not following its stated delivery procedures.

Any costs to reroute or reship a package is the customer’s responsibility. Promotional or club rate shipping does not apply to reshipments.

If your wine is returned by UPS due to failed delivery attempts or failure to pick up, we’ll reach out via email to arrange reshipment, pickup, or return. If we don’t hear from you within 30 days, or if you choose to return the order, you’ll be refunded the cost of the wine, minus a non-refundable $50 restocking fee and any shipping charges.
 

Temperature & Risk During Transit

Wine is very temperature sensitive. Please consider the weather between MAWBY and your shipping destination before placing your order. Extreme heat, cold, or other harsh conditions can damage wine—freezing, cork-problems, leakage, “cooked” wine, etc. If severe temperatures are occurring, we recommend delaying your order until milder weather prevails.

Once an order leaves the winery, MAWBY is not responsible for damaged product due to adverse weather conditions. All risk of loss and damage is assumed by the customer.

If your wine arrives broken or is lost, email orders@mawby.wine to initiate a claim with UPS. If possible, please take photos of any damage. Once we have confirmation of the successful claim from UPS, MAWBY will replace and reship the damaged product.

Returns & Refunds

We want every bottle of MAWBY and bigLITTLE wine you purchase to arrive in good condition and be enjoyed as intended. Due to regulations surrounding the sale of alcoholic beverages, we are only able to consider returns or exchanges in certain circumstances.

If you believe a bottle is spoiled, contaminated, or otherwise unfit for consumption, please contact us within 30 days of purchase or delivery.

To be considered for a replacement or refund, the unfinished bottle must be returned to our tasting room for evaluation. Please bring your original receipt or order information with you.

For shipped orders where returning the bottle to the tasting room is not practical, please contact orders@mawby.wine within 30 days of delivery with your order information, a description of the issue, and photos of the bottle and wine when applicable. Additional information may be requested as part of our review.

After evaluating the wine and the circumstances of the purchase, MAWBY will determine whether a replacement, refund, or other resolution is appropriate. Submitting a bottle or claim for review does not guarantee a refund or replacement.

This policy does not apply to wine that has been damaged or adversely affected by extreme heat, freezing temperatures, or other weather conditions after leaving the winery. As outlined in our Temperature & Risk During Transit policy above, MAWBY is not responsible for weather-related damage once an order has left the winery.

Order Errors

If you receive the wrong wine or there is another error with your order caused by MAWBY, please contact us at orders@mawby.wine. We’ll review the order and work with you to correct the issue.

If you notice an error in an order you placed, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to make the requested changes.

Once an order has been processed or shipped, we may not be able to make changes or accept a return. Any costs associated with correcting an order or shipping-address error made by the customer are the customer’s responsibility. These costs may include rerouting, return shipping, reshipping, differences in bottle price, and applicable restocking fees.


If you have questions or concerns at any point, email us at orders@mawby.wine. We’re happy to help!